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Returns & Refunds

Please read our returns and refund policy before you place your order

Glass Blocks Direct operates a very simple Returns and Refunds policy:
  • ON DELIVERY - Please check all items within 72 hours of taking delivery. Should there be any breakages, please contact us on 01243 790425 to make arrangements for a replacement to be sent.


  • RETURNS – We will accept returns within 7 days of receipt of delivery. Credits will be made through WORLDPAY, once we have received the goods, less postage and a handling charge.


  • TO MAKE A RETURN - The fastest way is by email. Simply Email us the following information:

    1. Your full name, address & phone number.
    2. The name and address the goods were shipped to/
    3. The items and sale ID number* you wish to return/exchange and the reason for the return/exchange.

    * you can obtain your sale ID number by loging into your account here - please log into your account
Yes, we take phone orders! Call 01243 790 425 with your requirements and our staff will be happy to help.
 
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